There are a few issues that may prevent your smartphone or tablet's soft keys from working:
Does your device have any physical or liquid damage?
If yes, then you will need to contact the manufacturer for service.
Have you rebooted your device?
Try turning your device off, then back on again.
Have you attempted to wipe the cache partition of the device?
Try wiping the cache partition.
Have you recently downloaded any 3rd party applications since issue began?
Boot your device into Safe Mode.
Have you performed a Factory Data Reset?
Try performing a Factory Data Reset.
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