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XT1920DL

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      What can I do if the SIM card is not being recognized?

      A Subscriber Identity Module (SIM) card is a small "smartcard" that contains a unique identification number and stores subscriber profile information. SIM cards contain information about the subscriber's plans and network features. If the SIM card is not programmed properly, damaged, or removed, it prevents operation of the intended device.


      Have you attempted to reseat the SIM card?

      Please take the SIM card out (use Tray Eject Tool if needed) and restart the phone. Insert the SIM card again.


      Have you attempted to place your SIM card in any other device of the same carrier?

      Use another device of the same make and model to test SIM recognition issue.


      Did you check the copper contacts on the SIM card?

      If there is damage to the contacts, you may need a replacement SIM card.


      Does the SIM tray or SIM slot have any damage?

      Inspect that there are no missing or broken pieces on the SIM tray.


      Have you attempted to reboot the device?

      Try turning your device off, then back on again.


      Is there any physical or liquid damage?

      If yes, then you will need to contact the manufacturer for service.


      Have you attempted to wipe the cache partition?

      Try wiping the cache partition.


      Have you performed a Factory Data Reset?

      Try performing a Factory Data Reset.

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      Selected Phone:

      XT1920DL

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                  • About Straight Talk

                  *Refer to the latest Terms and Conditions of Service at straighttalk.com. At 2G Speeds, the functionality of some data applications, such as streaming audio or video may be affected. ∞Credit card and Account required for enrollment. A month equals 30 days. ∆By texting keywords to 611611, you are consenting to receive response messages. Message and data rates may apply. Please refer to our privacy policy. †4G LTE or 5G-capable device required. Actual availability, coverage and speed may vary. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Reward Points have no cash value and cannot be transferred to another customer. Additional terms and conditions apply. §The $10 Global Calling Card must be combined with another Straight Talk Service Plan. International long distance service is available to select destinations only, which are subject to change at any time. Calls must originate from the US, or Puerto Rico. No international roaming allowed. Only for personal use. Calls are billed in one-minute increments. Airtime minutes will be deducted plus the cost of the International call. Rates are subject to change without prior notice. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. Available online only. **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US or Puerto Rico. No international roaming allowed. Other terms and conditions apply. For personal use only. Please refer to the latest Terms and Conditions of Service at StraightTalk.com Straight Talk® is a registered trademark of TracFone Wireless, Inc. 2022. All rights reserved. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.

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