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      Cannot make a call or answer calls?

      There are a few reasons why you might not be able to make or receive calls:

      • Airplane Mode
      • A weak or no signal
      • 3rd party applications not working properly

      After each step, please try calling your voicemail or your own phone number to make sure the issue was resolved or to see if the issue persists.


      Does your smartphone have Airplane Mode enabled?

      Try disabling it.


      Does your phone appear to have a weak signal or no signal at all?

      Please try going to different locations to see if the signal strength improves.


      Have you recently updated your software?

      Check for any available software updates.


      Have you downloaded any 3rd party applications since the issue began?

      Try rebooting your device in Safe Mode to see if there is a hardware/software issue with the phone. If the phone is able to make calls, you will need to uninstall the 3rd party applications one by one until the issue stops.


      Have you tried to remove and reinsert your SIM card?

      Please try removing your SIM card and reinserting it to see if you are able to make and receive phone calls.

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      Selected Phone:

      XT1920DL

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          Chat with one of our agents live. We will get back to you in a few minutes.

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          Need guided support? You can call us directly and we will help you.

          Phone Support:

          1-877-430-CELL(2355)

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          1-877-430-CELL(2355)

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                  • About Straight Talk

                  *Refer to the latest Terms and Conditions of Service at straighttalk.com. At 2G Speeds, the functionality of some data applications, such as streaming audio or video may be affected. ∞Credit card and Account required for enrollment. A month equals 30 days. ∆By texting keywords to 611611, you are consenting to receive response messages. Message and data rates may apply. Please refer to our privacy policy. †4G LTE or 5G-capable device required. Actual availability, coverage and speed may vary. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Reward Points have no cash value and cannot be transferred to another customer. Additional terms and conditions apply. §The $10 Global Calling Card must be combined with another Straight Talk Service Plan. International long distance service is available to select destinations only, which are subject to change at any time. Calls must originate from the US, or Puerto Rico. No international roaming allowed. Only for personal use. Calls are billed in one-minute increments. Airtime minutes will be deducted plus the cost of the International call. Rates are subject to change without prior notice. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. Available online only. **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US or Puerto Rico. No international roaming allowed. Other terms and conditions apply. For personal use only. Please refer to the latest Terms and Conditions of Service at StraightTalk.com Straight Talk® is a registered trademark of TracFone Wireless, Inc. 2022. All rights reserved. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.

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