There are a few reasons why you might not be able to make or receive calls:
After each step, please try calling your voicemail or your own phone number to make sure the issue was resolved or to see if the issue persists.
Does your smartphone have Airplane Mode enabled?
Try disabling it.
Does your phone appear to have a weak signal or no signal at all?
Please try going to different locations to see if the signal strength improves.
Have you recently updated your software?
Check for any available software updates.
Have you downloaded any 3rd party applications since the issue began?
Try rebooting your device in Safe Mode to see if there is a hardware/software issue with the phone. If the phone is able to make calls, you will need to uninstall the 3rd party applications one by one until the issue stops.
Have you tried to remove and reinsert your SIM card?
Please try removing your SIM card and reinserting it to see if you are able to make and receive phone calls.
Chat with one of our agents live. We will get back to you in a few minutes.
Need guided support? You can call us directly and we will help you.
and get promotional emails
By entering your email address and submitting this form, you agree to receive information, offers and promotions regarding Straight Talk products and services. You acknowledge being at least 13 years of age.
Check your balance, refill or manage plans and phones with our
© 2022 Straight Talk, Inc.