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      Why is my phone so warm?

      It is typical for your device to feel warm to the touch while it's in use. If you are using your device while it is charging, this will also cause the device to warm up. If it is becoming uncomfortable to touch, try the following troubleshooting steps:


      Does the smartphone or tablet have any physical/liquid damage?

      If yes, then you will need to contact the manufacturer for service.


      Are you using the charger that came with your device?

      Try using the original charger that was provided with your device.


      If applicable, are you using the battery that came with your device?

      Try using the original battery that came with the device.


      Do you have many apps running at once?

      Try exiting out of apps that you are not actively using.


      Are unused features on (Including: Wi-Fi, Location, Bluetooth, etc.)?

      Try turning off any network features that are not currently in use.


      Is a thick case or holster being used with your device?

      Try removing the case and letting the device vent and cool off for about 10 minutes.


      Is the Screen Brightness at the highest setting?

      Try setting the brightness level to Auto, or to a lower level.


      Is the screen timeout set for a long time?

      Try reducing the sceen timeout delay.

      Helpful?

      Selected Phone:

      XT1920DL

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                  • About Straight Talk

                  *Refer to the latest Terms and Conditions of Service at straighttalk.com. At 2G Speeds, the functionality of some data applications, such as streaming audio or video may be affected. ∞Credit card and Account required for enrollment. A month equals 30 days. ∆By texting keywords to 611611, you are consenting to receive response messages. Message and data rates may apply. Please refer to our privacy policy. †4G LTE or 5G-capable device required. Actual availability, coverage and speed may vary. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Reward Points have no cash value and cannot be transferred to another customer. Additional terms and conditions apply. §The $10 Global Calling Card must be combined with another Straight Talk Service Plan. International long distance service is available to select destinations only, which are subject to change at any time. Calls must originate from the US, or Puerto Rico. No international roaming allowed. Only for personal use. Calls are billed in one-minute increments. Airtime minutes will be deducted plus the cost of the International call. Rates are subject to change without prior notice. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. Available online only. **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US or Puerto Rico. No international roaming allowed. Other terms and conditions apply. For personal use only. Please refer to the latest Terms and Conditions of Service at StraightTalk.com Straight Talk® is a registered trademark of TracFone Wireless, Inc. 2022. All rights reserved. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.

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