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      Cannot Send/Receive SMS/MMS

      There are a few reasons why your smartphone/device might not send or receive SMS and MMS messages:

      • No connection to mobile data
      • Issues with the Messaging app
      • 3rd party apps not working properly


      Are you only unable to send SMS or MMS messages in specific locations?

      Try moving to a different location and send your messages again.


      Have you rebooted your device?

      Try powering your device off for 30 seconds, then powering it back on.


      Is your device software up to date?

      Try updating any available software updates.


      Have you tried force stopping and clearing the data of the messaging app?

      Try force stopping the messaging app, then clearing the app's data and cache.


      Have you cleared the cache partition of your device?

      Try wiping the cache partition.


      Have you recently downloaded any 3rd party applications since issue began?

      Try uninstalling any recently installed apps.


      Have you performed a Factory Data Reset?

      Try performing a Factory Data Reset.

      Helpful?

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      XT1920DL

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          Chat with Support

          Chat with one of our agents live. We will get back to you in a few minutes.

          Call Directly

          Need guided support? You can call us directly and we will help you.

          Phone Support:

          1-877-430-CELL(2355)

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                  • About Straight Talk

                  *Refer to the latest Terms and Conditions of Service at straighttalk.com. At 2G Speeds, the functionality of some data applications, such as streaming audio or video may be affected. ∞Credit card and Account required for enrollment. A month equals 30 days. ∆By texting keywords to 611611, you are consenting to receive response messages. Message and data rates may apply. Please refer to our privacy policy. †4G LTE or 5G-capable device required. Actual availability, coverage and speed may vary. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Reward Points have no cash value and cannot be transferred to another customer. Additional terms and conditions apply. §The $10 Global Calling Card must be combined with another Straight Talk Service Plan. International long distance service is available to select destinations only, which are subject to change at any time. Calls must originate from the US, or Puerto Rico. No international roaming allowed. Only for personal use. Calls are billed in one-minute increments. Airtime minutes will be deducted plus the cost of the International call. Rates are subject to change without prior notice. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. Available online only. **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US or Puerto Rico. No international roaming allowed. Other terms and conditions apply. For personal use only. Please refer to the latest Terms and Conditions of Service at StraightTalk.com Straight Talk® is a registered trademark of TracFone Wireless, Inc. 2022. All rights reserved. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.

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