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      Google Play Store is not working.

      Google Play Store errors are often caused by corrupted cache files for the Google Account on the device. These corrupted cache files may even be reloaded to the device by Google after a Factory Reset. If you have reset your device to resolve a Google Play Store error, please do not restore from backup. Restoring from backup will reload the corrupted cache files and the error will persist.

      The following troubleshooting steps should resolve any Google Play Store issues.

      1. Select the "Settings" icon.
      2. Select "Apps."
      3. Select the "Menu" icon.
      4. Select "Show system."
      5. Locate and select "Google Play Store."
      6. Select "Storage."
      7. Select "Clear Data."
      8. Select "OK."
      9. Select the back arrow to return to the previous page.
      10. Select "STOP" or "FORCE STOP," then select "OK" to confirm.
      11. Repeat steps 1–10 for Google Play Services, Google Services Framework, and Google Account Manager.
      12. Once you have cleared the app data for the Google Services apps, locate and select "Accounts" from the main Settings menu.
      13. Select your Google account.
      14. Select the "Menu" icon.
      15. Select "Remove account," then select "Remove account" again to confirm.

      If you are still experiencing issues check to see if there is a Google Play Store update available. If so, download and install the update.

      If the previous steps do not resolve your issues, try wiping the cache partiion, or a Factory Data Reset.

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      Selected Phone:

      XT1920DL

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                  • About Straight Talk

                  *Refer to the latest Terms and Conditions of Service at straighttalk.com. At 2G Speeds, the functionality of some data applications, such as streaming audio or video may be affected. ∞Credit card and Account required for enrollment. A month equals 30 days. ∆By texting keywords to 611611, you are consenting to receive response messages. Message and data rates may apply. Please refer to our privacy policy. †4G LTE or 5G-capable device required. Actual availability, coverage and speed may vary. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Reward Points have no cash value and cannot be transferred to another customer. Additional terms and conditions apply. §The $10 Global Calling Card must be combined with another Straight Talk Service Plan. International long distance service is available to select destinations only, which are subject to change at any time. Calls must originate from the US, or Puerto Rico. No international roaming allowed. Only for personal use. Calls are billed in one-minute increments. Airtime minutes will be deducted plus the cost of the International call. Rates are subject to change without prior notice. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. Available online only. **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US or Puerto Rico. No international roaming allowed. Other terms and conditions apply. For personal use only. Please refer to the latest Terms and Conditions of Service at StraightTalk.com Straight Talk® is a registered trademark of TracFone Wireless, Inc. 2022. All rights reserved. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.

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