There are a few reasons why your smartphone/device is not taking a charge:
Before proceeding to troubleshooting, please check the steps below:
Is there any physical or liquid damage to the device?
If yes, then you will need to contact the manufacturer for service.
Are you using the original (OEM) charger that came with the device?
Try OEM Charger if possible. If the issue persists, see the next question.
Have you tried other chargers?
Try a different charger. If that charger works, proceed to step 10 for warranty assistance with the charger.
Have you tried multiple wall power outlets?
Try another working wall power outlet.
Did you try Factory reset the device?
Try performing a Factory Data Reset.
Chat with one of our agents live. We will get back to you in a few minutes.
Need guided support? You can call us directly and we will help you.
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