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      What do I do if my smartphone/tablet is freezing or running slow?

      There are a few issues that may cause your device/tablet to freeze or run slowly:

      • Damage to the device
      • 3rd party applications not working properly
      • Device storage running low

      If your device is freezing or running slowly, please follow the troubleshooting steps below:

      Did you reboot your device?

      Power your device off for 30 seconds and remove the battery if applicable.

      Does your device have any physical/liquid damage?

      If yes, then you will need to contact the manufacturer for service.

      Did you close all running applications?

      Try closing any apps that are not currently in use.

      Is your device's memory full or close to it?

      Try deleting photos and other media files that you no longer need in order to free up storage space.

      Did you reset the application preferences of your device?

      Try resetting your application preferences.

      Did you recently download any 3rd party applications since this issue began?

      Try uninstalling any recently installed apps.

      Did you check the system for any updates?

      Try installing any available software updates.

      Have you tried wiping the cache partition of your device?

      Try wiping the cache partition.

      Have you attempted to Factory Reset your device?

      Try performing a Factory Data Reset.


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                  • About Straight Talk

                  *Refer to the latest Terms and Conditions of Service at At 2G Speeds, the functionality of some data applications, such as streaming audio or video may be affected. ∞Credit card and Account required for enrollment. A month equals 30 days. ∆By texting keywords to 611611, you are consenting to receive response messages. Message and data rates may apply. Please refer to our privacy policy. †4G LTE or 5G-capable device required. Actual availability, coverage and speed may vary. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Reward Points have no cash value and cannot be transferred to another customer. Additional terms and conditions apply. §The $10 Global Calling Card must be combined with another Straight Talk Service Plan. International long distance service is available to select destinations only, which are subject to change at any time. Calls must originate from the US, or Puerto Rico. No international roaming allowed. Only for personal use. Calls are billed in one-minute increments. Airtime minutes will be deducted plus the cost of the International call. Rates are subject to change without prior notice. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. Available online only. **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US or Puerto Rico. No international roaming allowed. Other terms and conditions apply. For personal use only. Please refer to the latest Terms and Conditions of Service at Straight Talk® is a registered trademark of TracFone Wireless, Inc. 2022. All rights reserved. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.

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