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You may find the need to perform a Hard Key Reset in the event that your device is malfunctioning in ways that can't be fixed by more basic troubleshooting steps, such as rebooting the device, uninstalling apps that aren't working properly, or wiping the cache partition. A Hard Key Reset can also be performed if you want to restore your device to its default settings.
Follow the steps below to perform a Hard Key Reset. Warning: Doing so will permanently delete all user data on your device. Be sure to back up your data before performing a Hard Key Reset.
If your device is operating on Android 5.0 (Lollipop) or higher, please remove your Google Account (Gmail) and remove your screen lock. If the Google Account is not removed, the device will enter the Google Reactivation Lock.
This process may take anywhere from a few seconds to several minutes.
Selected Phone:
XT1920DL
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