Straighttalk clickable logo home page


Why Straight Talk

Straighttalk clickable logo home page

Selected Phone:




      Show more


      Show more

      What should I do if there's no audio on a phone call? (Microphone/Speaker Issues)

      There are a few issues that a smartphone may have that would cause the audio to not work properly:

      • Damage to the device
      • Malfunctioning accessories
      • Problems with the smartphone's firmware or software
      • 3rd party applications

      Verify signal strength and test to see if the issue occurs in different locations. If you have a poor signal and/or the issue only occurs in certain locations, contact your service provider for further assistance.

      If the device functions correctly on speakerphone but not with the phone to your ear (or the other way around), it's more likely to be a hardware issue because your device has multiple microphones used for different purposes. Please follow the troubleshooting steps below to verify that it is a hardware or software issue.

      Has the device sustained any physical or liquid damage?

      If yes, then you will need to contact the manufacturer for service.

      Is there anything connected to the smartphone's headphone jack?

      Disconnect any accessories.

      Is the smartphone connected to anything via Bluetooth?

      Turn Bluetooth off.

      Is the volume low or muted?

      1. Press the HOME key.
      2. Select the "Apps" icon.
      3. Select the "Settings" icon.
      4. Verify that the slider positions to the right are not muted.

      Have you performed a Soft Reset?

      Try performing a soft reset.

      Is the smartphone's software/firmware up to date?

      Check to see if there are any updates available for your device.

      Have you downloaded any 3rd party applications prior to this issue occurring?

      Try uninstalling the app.

      Have you performed a factory data reset?

      Try performing a Factory Data Reset.


      Selected Phone:




          Show more


          Show more

          Can't find what you need?

          Chat with Support

          Chat with one of our agents live. We will get back to you in a few minutes.

          Call Directly

          Need guided support? You can call us directly and we will help you.

          Phone Support:


          Main Line:

          Phone Support:


          SIGN UP

          and get promotional emails

          By entering your email address and submitting this form, you agree to receive information, offers and promotions regarding Straight Talk products and services. You acknowledge being at least 13 years of age.

          Self-service tools available 24/7

          Check your balance, refill or manage plans and phones with our

          611611 text feature.

          Connect with us


                Current Customers

                  • About Straight Talk

                  *Refer to the latest Terms and Conditions of Service at At 2G Speeds, the functionality of some data applications, such as streaming audio or video may be affected. ∞Credit card and Account required for enrollment. A month equals 30 days. ∆By texting keywords to 611611, you are consenting to receive response messages. Message and data rates may apply. Please refer to our privacy policy. †4G LTE or 5G-capable device required. Actual availability, coverage and speed may vary. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Reward Points have no cash value and cannot be transferred to another customer. Additional terms and conditions apply. §The $10 Global Calling Card must be combined with another Straight Talk Service Plan. International long distance service is available to select destinations only, which are subject to change at any time. Calls must originate from the US, or Puerto Rico. No international roaming allowed. Only for personal use. Calls are billed in one-minute increments. Airtime minutes will be deducted plus the cost of the International call. Rates are subject to change without prior notice. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. Available online only. **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US or Puerto Rico. No international roaming allowed. Other terms and conditions apply. For personal use only. Please refer to the latest Terms and Conditions of Service at Straight Talk® is a registered trademark of TracFone Wireless, Inc. 2022. All rights reserved. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.

                  © 2022 Straight Talk, Inc.