Selected Phone:
XT1920DL
Show more
Show more
You may find the need to perform a Factory Data Reset in the event that your device is malfunctioning in ways that can't be fixed by more basic troubleshooting steps, such as rebooting the device, uninstalling apps that aren't working properly, or wiping the cache partition. A Factory Data Reset can also be performed if you want to restore your device to its default settings.
Performing a Factory Reset will permanently delete all user data on the smartphone or tablet. Be sure to back up your data before performing a Factory Reset.
Before performing a reset, if your device is operating on Android 5.0 (Lollipop) or higher, please remove your Google Account (Gmail) and your screen lock. If the Google Account is not removed, the device will enter the Google Reactivation Lock.
Selected Phone:
XT1920DL
Show more
Show more
Chat with one of our agents live. We will get back to you in a few minutes.
Need guided support? You can call us directly and we will help you.
Phone Support:
1-877-430-CELL(2355)
Main Line:
Phone Support:
1-877-430-CELL(2355)
and get promotional emails
By entering your email address and submitting this form, you agree to receive information, offers and promotions regarding Straight Talk products and services. You acknowledge being at least 13 years of age.
Check your balance, refill or manage plans and phones with our
© 2022 Straight Talk, Inc.