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      What can I do if my smartphone will not power on?

      There are many reasons why you would have trouble turning your phone on. First, let's make sure that you are holding the POWER key long enough. Press and hold the POWER key on your phone for at least 30 seconds.


      Is there any physical or liquid damage to the device?
      If yes, then you will need to contact the manufacturer for service.


      Does your device have a removable battery? Have you checked that the battery and cover are installed correctly?
      Check to ensure that the battery and all covers are installed correctly. Tutorials may be available on our website to assist you.


      Have you tried using the original charger that came with your device?
      If not, connect the original charger to a wall outlet and to the charging / USB dock on your phone.
      If your battery is completely empty, your phone may need to charge for up to 15 minutes before it will power on. Wait 15 minutes and try again.


      Have you tried another charger?
      If your original charger is failing to power on the phone, you can try using another charger you may have, such as a car charger.


      Have you tried charging with multiple wall power outlets?
      Try another wall power outlet.


      If after the above steps the device does not power on, please contact the phone manufacturer for service.

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      XT1920DL

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          Need guided support? You can call us directly and we will help you.

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                  • About Straight Talk

                  *Refer to the latest Terms and Conditions of Service at straighttalk.com. At 2G Speeds, the functionality of some data applications, such as streaming audio or video may be affected. ∞Credit card and Account required for enrollment. A month equals 30 days. ∆By texting keywords to 611611, you are consenting to receive response messages. Message and data rates may apply. Please refer to our privacy policy. †4G LTE or 5G-capable device required. Actual availability, coverage and speed may vary. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Reward Points have no cash value and cannot be transferred to another customer. Additional terms and conditions apply. §The $10 Global Calling Card must be combined with another Straight Talk Service Plan. International long distance service is available to select destinations only, which are subject to change at any time. Calls must originate from the US, or Puerto Rico. No international roaming allowed. Only for personal use. Calls are billed in one-minute increments. Airtime minutes will be deducted plus the cost of the International call. Rates are subject to change without prior notice. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. Available online only. **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time. Calls must originate from the US or Puerto Rico. No international roaming allowed. Other terms and conditions apply. For personal use only. Please refer to the latest Terms and Conditions of Service at StraightTalk.com Straight Talk® is a registered trademark of TracFone Wireless, Inc. 2022. All rights reserved. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.

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