Selected Product:
Straight Talk Account Help
FAQ's
- How do I find my IMEI?
- How do I install a Straight Talk SIM card?
- How do I reactivate my Straight Talk phone?
- Will I be able to use my current mobile phone when I move to Straight Talk?
- How can I activate my eSIM?
- How many service days will I get when I activate my Straight Talk phone?
- Will I need to add a Service Card if I am reactivating my Straight Talk phone?
- What should I do if the phone number given to me during activation does not match the number displayed on my phone?
- How long will it take to activate my service?
- How do I activate my Straight Talk phone?
- How do I know if my Straight Talk phone is activated and ready to use?
- What is the benefit of using Auto-Refill?
- How do I add a Service Plan Card to my Straight Talk phone?
- What happens if I forget to refill my Straight Talk phone?
- Where can I buy a Straight Talk Service Card?
- Where can I find the Service PIN on my Service Plan Card?
- How do I enroll in Auto-Refill or update my Auto-Refill billing information?
- How will I know if I'm connected to Straight Talk after I sign up using an eSIM?
- How do I activate an iPhone with eSIM if I don’t have access to a Wi-Fi network?
- How long will it take to connect to Straight Talk for the first time after signing up using an eSIM?
- What are the benefits of having a device with an eSIM activated?
- Can I activate an eSIM on my Dual SIM-capable phone without a physical SIM?
- How do I activate my eSIM with Straight Talk?
- Can I activate my eSIM when I set up my phone?
- How can I manage my account after I bring my own device using eSIM?
- Which devices can I bring to Straight Talk using eSIM?
- What does it mean when a device has a Dual SIM with an eSIM?
- Will activating an eSIM "lock" my phone to Straight Talk?
- What should I do if my phone is lost or stolen with an active eSIM?
- What phone number do I get when I bring my device to Straight Talk using an eSIM?
- What happens to my cellular plan if I erase my eSIM?
- Can I transfer my Straight Talk phone number that is associated with a physical SIM to the eSIM on the same device?
- Can I upgrade an active device on Straight Talk with a physical SIM to a device that is eSIM-compatible?
- How can I add a service plan to my eSIM line?
- Can I upgrade a device that is currently active with an eSIM?
- Can I transfer my phone number to an eSIM line?
- What plan should I pick when bringing my own device using eSIM?
- What is an eSIM?
- If I have trouble activating my device with an eSIM, how can I get help?
- What is Local Number Portability or LNP? What is meant by "Local"?
- How long will the port/transfer process take?
- What kind of lines can I transfer? Does LNP include landline and wireless numbers?
- What are the terms and conditions to port my phone number to Straight Talk?
- What information will I need to give Straight Talk in order to port my number?
- Can my current service provider refuse to port my number if I have an outstanding balance?
- How do I transfer my telephone number/line from another company?
- What are the guidelines for me to switch to another carrier and transfer my number?
- Will I have to deactivate my account with my old service provider after I have completed a transfer to another carrier?
- How do I know if my current phone is compatible with Straight Talk?
- Will I continue to pay my existing carrier during the transfer (port-in) process?
- If I port (transfer) my landline telephone number to Straight Talk, will my Straight Talk phone be an extension of my landline service?
- Will I have the same features if I change from one carrier to another?
- How do I unlock my phone so I can switch to Straight Talk?
- Will I be able to keep my current phone number if I switch to Straight Talk?
- What is a phone upgrade? How do I upgrade my phone? How long will it take to upgrade my phone?
- I upgraded to a new Straight Talk phone, how do I transfer my benefits?
- If I upgrade to a new Straight Talk phone, will my Service End Date change?
- I received a new phone or SIM due to network changes. How can I transfer my phone number and benefits to the new phone or SIM?
- I received a new phone/SIM card due to network changes and would like to keep my voicemail messages. How can I save my voicemail messages?
- Helpful Tips to Find Your Current Provider's Info needed to Port:
- How do I find my Cricket Wireless Account Info needed to Port my number?
- How do I find my T-Mobile Account Info needed to Port my number?
- How do I find my Boost Mobile Account Info needed to Port my number?
- How do I find my Metro-PCS Account Info needed to Port my number?
- How do I find my AT&T account info needed to port my number?
- How do I check my balance and/or Service End Date?
- Help me find the perfect service plan.
- What should I do if I bought Minutes, Messages & Data but my Straight Talk phone was never refilled?
- What happens if I run out of Minutes, Messages or Data before my 30 days of service?
- What should I do if I lose my Service Card?
- Can I buy and add a Service Plan Card for another person?
- Will I run out of data with the Unlimited Service Plan?
- What is the maximum number of days that my Service End Date can be extended?
- What happens if I run out of benefits before my 30 days of service?
- How often do I need to buy or add a Straight Talk Service Plan?
- What is the benefit of an Unlimited Service Plan?
- If I have another Service Card can I refill my account before my Service End Date?
- Can I buy Minutes, Messages & Data online with a credit card?
- Can I share my Minutes, Messages & Data with another Straight Talk customer?
- What do I need to do to buy an Unlimited Service Plan?
- Can my phone number be cancelled if I do not refill my account on time?
- What happens to my remaining balance when I refill my Straight Talk account?
- How much does a Long Distance call cost within the U.S.?
- How does 611611 work?
- What should I do if I send the wrong Keyword to 611611?
- How many times a day can I use my 611611 service?
- How do I find my 611611 services?
- What services are available through the 611611 Text Help Line?
- Can I text 611611 in case of an emergency?
- Will 611611 services work for all phones in my family plan, is there any restriction?
- Where can I find the access number for International Long Distance (ILD) calls?
- How can I access my voicemail or reset my voicemail pin/password?
- How do I enroll my credit or debit card in Auto-Refill?
- How can I check the status of an order?
- How can I find a Straight Talk retailer or store near me?
- How do I sign up for Straight Talk Rewards?
- Can I activate my phone through 611611?
- How do I set up Wi-Fi on my phone?
- How do I download the "Straight Talk My Account" app?
- How do I add a service plan to my Straight Talk account?
- How do I request a list of 611611 keywords?
- How can I find out or reset the data (APN) settings for my mobile phone?
- How do I check if my phone is compatible with Straight Talk?
- Can I check my Rewards points via 611611?
- How do I port (transfer) my phone number to Straight Talk?
- How can I find my service end date?
- How do I block unwanted calls?
- How can I find tutorials for my specific smartphone model?
- Does Straight Talk have any apps that I can download?
- How can I find out the last four digits of my IMEI number or the number on my SIM card?
- Does Straight Talk have any special benefits for QVC customers?
- How do I find out if my mobile device is eligible for the Bring Your Own Phone (BYOP) program?
- How do I get help installing my SIM card?
- How do I see what plan I currently have?
- How can I check my data usage?
- How do I talk to Straight Talk through Advanced Messaging (RCS)?
- Will Advanced Messaging (RCS) work while I'm roaming off the Straight Talk network?
- Will Advanced Messaging (RCS) work with all Wi-Fi connections?
- My “Chat Features” option does not say “Connected.” What do I do now?
- If I bring a smartphone to Straight Talk from another carrier, will I be able to use Advanced Messaging (RCS)?
- How much does Advanced Messaging (RCS) cost?
- What is Advanced Messaging (RCS)?
- Which devices are compatible with Advanced Messaging (RCS)?
- What is BYOP and BYOT?
- What are CDMA, GSM, and LTE?
- How do I know if my phone or tablet is compatible with Straight Talk's BYOP/BYOT program?
- What should I do if my Straight Talk BYOP/BYOT activation package did not include a CDMA compatible LTE SIM?
- How can I obtain Straight Talk BYOP and BYOT service?
- How do I insert my new SIM card into my device?
- How do I know if I will need a Straight Talk BYOP/BYOT SIM?
- How can I get my Straight Talk BYOP or BYOT SIM card?
- How can I obtain Straight Talk LTE service through the BYOP and BYOT programs?
- How do I know which SIM card to use from my Straight Talk BYOP/BYOT activation package?
- What should I do if I bought a new SIM card and want to transfer the service from my previous SIM card to it?
- What should I do if I brought a new SIM card and want to transfer the service from my previous SIM card?
- Who is eligible for the $25 StraightSAVINGS! offer?
- I'm an existing Straight Talk customer. Do I qualify for this offer?
- How do I know if my device is compatible with the $25 StraightSAVINGS! plan?
- What can I expect to pay now and each month going forward?
- What do I need to do to remain eligible for the $25 StraightSAVINGS! plan?
- How can I refill my account for this plan?
- What is the bonus device credit?
- How do I redeem my bonus device credit?
- My device only accepts eSIM. Do I qualify for this offer?
- How do I know my Mobile Hotspot Number?
- How do I reactivate my Straight Talk Mobile Hotspot?
- How do I activate my Straight Talk Mobile Hotspot?
- How long does it take to get my service active?
- How do I know if my Straight Talk Mobile Hotspot is active and ready to use?
- Can I change my area code?
- Can I reactivate my hotspot in a different zip code?
- Where can I buy a Mobile Hotspot?
- How do I check the status of my Straight Talk Mobile Hotspot equipment exchange?
- Can I buy and add a Straight Talk Mobile Hotspot Service Plan for another person?
- How often do I need to add a Straight Talk Mobile Hotspot Service Plan?
- What type of Service Plans does Mobile Hotspot offer?
- Where can I buy a Straight Talk Mobile Hotspot Service Plan?
- What's changing with Straight Talk's service plans?
- Who is eligible to receive these new service plan benefits?
- What are the service plan benefits for non-Verizon network customers?
- How can I switch from a non-Verizon network to the Verizon network?
- What's a "Premium Plan"?
- What is 5G Ultra Wideband?
- What does "enhanced video streaming" mean?
- How can I turn on/turn off enhanced video streaming?
- Who qualifies to receive the $100 anniversary device credit?
- How can I redeem my $100 anniversary device credit?
- Do I need to enroll in the Straight Talk Loyalty Rewards Program to qualify for the $100 anniversary device credit?
- What is the $100 anniversary device credit?
- Is there a specific list of phones that I can buy using the $100 anniversary device credit?
- Which plans include the $100 anniversary device credit?
- When will I receive my $100 anniversary device credit?
- What happens to my $100 anniversary device credit if I cancel my line or change my service plan before the required 12 months?
- Can I combine my $100 anniversary device credit with other offers/promos?
- Do I need to send in the battery charger?
- What if my device's value is appraised at $0?
- Can multiple devices be traded in during the same transaction?
- Who is eligible to participate in the Trade-In Program?
- When can I expect to receive a check payment for my trade-in?
- Is there anything I need to do to my device before mailing it in?
- Is there a deadline to mail in my device once the process has started?
- How do I check the status of my trade-in?
- If I change my mind can I request that my device be returned to me?
- How do I request shipping materials to send in my Trade-In device?
- What is the Trade-In Program?
- How does the Straight Talk® Trade-In Program work?
- How do I know how much my phone is worth?
- Does Straight Talk accept all devices from another carrier?
- What is the Straight Talk Unlimited International** Service Plan?
- What locations/destinations are included with the $10 Global Calling Card?
- How do I get International Long Distance (ILD) to work?
- How does the Straight Talk Unlimited International** Service Plan work?
- How does the $10 Global pay-as-you-go ILD card work?
- Will the unused balance of my $10 Global ILD card roll over to the next billing period?
- Can I add more than one $10 Global ILD Card per month?
- Will the $10 Global ILD Cards work with any Straight Talk Service Plan?
- Does the balance of a $10 Global ILD Card expire?
- How do I make an international call using the Straight Talk Unlimited International** Service Plan?
- What is the difference between the $10 Global ILD Card and the Unlimited International** Service Plan?
- Where can I call with the Straight Talk Unlimited International** Service Plan?
- What content can I view?
- How can I get more file space?
- What are the system requirements for Straight Talk Cloud?
- Is folder/file management supported by Android and iOS?
- Who qualifies for access to the Straight Talk Cloud?
- What is Straight Talk Cloud?
- Why should I use Straight Talk Cloud?
- Does the Straight Talk Cloud support iOS’ Live Photos?
- When do I lose my service?
- Can I unlock my phone since your company has no coverage in my area?
- Why is it going to take an additional 2 business days for the unlocking instructions to be sent to my email?
- How do I unlock my personal AT&T device?
- How do I unlock my personal T-Mobile device?
- Can you unlock my phone without sending an email?
- How can I get my iPhone unlocked by a carrier?
- How long does it take to unlock my device for another carrier?
- What if my phone cannot be unlocked?
- Can I pay a fee to unlock my phone before the allotted time frame?
- My iPhone is not from your company, so why is it locked by your company?
- I paid the full price for my phone. Why can’t I unlock it?
- I have been with your company for several years and cannot unlock my phone. Is there an exception for longtime customers?
- Can you send me the unlocking code via SMS?
- I never received the unlocking instructions email. What should I do?
- I spoke with a customer care agent, and they told me if I purchase a device from your company, I could unlock it. How can I do that?
- I bought my phone at Walmart and was advised that it was unlocked. What do they mean by that?
- What is the Straight Talk Wireless Home Phone?
- How will I know what my Straight Talk Wireless Home Phone Number is?
- What services do I get with the Unlimited* Nationwide Calling Plan?
- Will I be able to make calls to Puerto Rico, Hawaii, and Alaska?
- What kind of telephone do I need for the Straight Talk Wireless Home Phone?
- What do I do if the keys are not responding?
- I paired my key fob with the AX54N but it doesn’t work.
- If I am past my Service End Date and choose to reactivate, will I need to reprogram my Remote Alert System?
- I tried to activate the device using *228, and it ended showing 4 solid Red LEDs.
- If there is a power outage, do I need to reprogram my Remote Alert System when power resumes?
- Where can I download the Remote Alert manual?
- What should I do if my phone displays the message "Enter PUK code?"
- What should I do if my phone displays "SIM Card Rejected"?
- Why does my phone display "Emergency Only", "Unregistered SIM", "No Service" and "SIM card registration failed"?
- What should I do if my phone displays "Insert SIM"?
- What should I do if my phone displays the message "SIM Blocked?"
- What should I do if I receive a recorded message when I place the activation call to my Straight Talk phone?
- What should I do if I am unable to make or receive any calls on my phone?
- Why are incoming calls going directly to Voicemail while I'm traveling outside of my home area?
- Why can I make local calls, but not long distance?
- Everytime I try to make a call I receive an operator message.
- What should I do if I am having problems with the visual voicemail feature?
- Why is my unanswered calls not forwarded to my voicemail?
- What should I do if my Voicemail passcode is invalid?
- Why can't I access my voicemail from my wireless phone?
- What should I do if I hear another person's greeting when I call to retrieve my voicemail messages?
- What happens if you answer a spam call?
- Are robocalls illegal?
- How to identify and avoid spam calls/robocalls.
- How to block spam calls?
- What are the different types of spam calls or robocalls?
- What are robocalls or spam calls?
- What is the Do Not Call list? And is it effective?
- How can I report a robocall?
- Why do robocalls hang up?
- Why am I getting so many spam calls?
- I'm currently using an old T-Mobile SIM card for my tablet. Why do I need to get a new SIM card?
- My tablet is not connected to the internet. How can I check my connection?
- Does Straight Talk support eSIM activations for tablets?
- Can I use a tablet to make phone calls?
- How do I turn on the hotspot feature on my tablet?
What is the $100 anniversary device credit?
The $100 anniversary device credit is an offer given to current customers to use towards purchasing a new phone.
You can qualify for the device credit if:
- You are enrolled in the Platinum Unlimited plan ($65) or the Gold Unlimited plan ($55).
- You've had active service with one of those plans for at least 12 consecutive months.
- You are enrolled in the Straight Talk Loyalty Rewards Program.
Helpful?
Can't find what you need?
Chat with Support
Chat with one of our agents live. We will get back to you in a few minutes.
Call Directly
Need guided support? You can call us directly and we will help you.
Phone Support:
1-877-430-CELL(2355)